Follow the general troubleshooting steps:

1. VPN: Are you connected to the Software VPN using the UCIFull Group?
   1. If no or unsure, refer to Connect from Off Campus (VPN) for troubleshooting tips.
      • If unsuccessful, please contact UC Irvine's Office of Information Technology (OIT).
   2. If yes, go to step 2: Availability.
2. Availability: Is the resource currently available from the Libraries? Search for a title in UC Library Search and look for the phrases Available Online, Download PDF, or Available at [Library location].
   1. If no, submit an Interlibrary Loan (ILL) request.
   2. If yes, clear your browser's cache and cookies and try again, or try a different browser.
      • If unsuccessful, please submit a report so the Libraries can look into the issue further.

Related Questions:

• Can I use the WebVPN to access library resources?